AI customer support
that knows your store.

Tendo drafts replies grounded in your policies, proposes refunds tied to real Shopify orders, and escalates anything it shouldn't handle. You approve every action.

Join the waitlist

For Shopify apparel merchants. Beta opening soon.

How it works

  1. Forward your support inbox. Tendo gives you a per-store address. Any email forwarded there becomes a ticket.
  2. The AI drafts a reply. Grounded in your policies and order data — never hallucinated. Cited sources visible.
  3. You approve, edit, or reject. Approved replies send from your connected Gmail or Microsoft 365. Refunds go through Shopify directly.

What makes Tendo different

Grounded answers, not guesses

Every reply cites the policy or knowledge-base chunk it used. If the AI can't find a basis, it escalates to you instead of improvising.

Refunds wired to Shopify

Tendo proposes refunds with the actual order GID. Approve the proposal and the refund goes through the Shopify Admin API — no copy-paste, no double entry.

Your voice, not generic AI

Paste a few of your past replies. Tendo learns your tone, length, and signature phrases, then matches them on every draft.

Pricing

$79/month
  • Unlimited tickets
  • Gmail, Microsoft 365, or SMTP
  • Refunds + replies + escalation
  • Knowledge base + tone calibration
  • 14-day free trial

Be among the first beta merchants

Drop your email — and your Shopify domain if you want priority access.